Legal
Refund Policy
Aegis is a subscription-based software service.
Refund requests are handled in accordance with applicable consumer protection laws and the policies applicable to transactions processed through Paddle.
Technical issues
If you experience a significant technical issue that prevents you from using the Aegis service as described, please contact our support team so that we can investigate and attempt to resolve the issue.
Requesting a refund
Refund requests may be submitted through the applicable Paddle customer support and refund process. Refund eligibility may depend on applicable law, the nature of the transaction, and the circumstances of the request.
Where a refund is approved, the applicable subscription or paid service may be terminated or adjusted as appropriate.
Paddle as Merchant of Record
For transactions processed through Paddle, Paddle acts as the Merchant of Record and may process applicable refunds in accordance with its policies and applicable law.
Your statutory rights
Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded or restricted.